Site Contact: delivery
Review the entire Agreement carefully. You agree to it in its entirety when you: (i) access or use the Site; (ii) purchase products, take delivery of samples, or order services offered by the Site and/or Company; (iii) submit an application to become a Member; and/or (iv) subscribe to our newsletter. If you do not agree to it in its entirety, you are not authorized to use the Site or purchase the Company’s products or services in any manner or form whatsoever.
Be advised that international shipments may experience delays due to the COVID-19 pandemic. Moreover, B-Epic is not responsible for packages you do not receive due to delivery issues caused by the pandemic in your area. As the consumer, it is your responsibility to be cognizant of mail service issues in your area and to track the shipment of your orders. Tracking is provided for all shipments; however, once the package leaves the United States that tracking may be behind due to delays in reporting in your area. If a package is missing in transit, it is the consumer's responsibility to file a claim with the mail carrier service. We thank you for your patience and understanding during these unprecedented times.
At B-Epic we strive to ship orders immediately – normally within 1-2 business days of processing an order, so you can expect to receive your order within 3-6 business days (depending on your location). Please note that we do not ship on weekends or holidays. Also, please allow more time if you are outside the continental USA.
You (the customer) are responsible to track the delivery of your order once it has shipped from B-Epic. If you do not receive the package from the shipping carrier/postal carrier for any reason, you are solely responsible for contacting the shipping carrier/postal carrier to coordinate getting your package from them.
You (the customer) will be charged a USD $20.00 fee for B-Epic to reship an order to you due to your negligence in receiving the package or due to an incorrect shipping address provided by you. In which case, you must contact B-Epic Member Support within 30 days of the placing the order otherwise no replacement order will be shipped.
By ordering from us you agree to these terms. You are advised to contact your country's customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. As the buyer, you are solely responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, other duties, brokerage, and/or delivery fees applied to international shipments. Some countries have shipping restrictions on certain products, contents, or products containing certain ingredients. As the buyer, you are responsible for complying with all applicable international, national, and local laws regulating importation of products that you purchase. If your order is refused delivery by your country's customs office due to unauthorized product, contents, and/or ingredients, B-Epic is not responsible for any losses or costs incurred by you, the buyer. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. Also, some countries restrict imported supplements to a 90-day supply and must be for your own personal use; losses incurred due to exceeding your country's limitations will not be refunded. International shipping charges are non-refundable. Please be aware that getting a supplement approved for import often requires extensive, well documented official permits in advanced and not guaranteed to be approved by the other country's customs office. Thank you for your understanding.
B-Epic products are backed by a 30-Day Money Back Guarantee. So, if for any reason you are unhappy with a product, you can return it within 30 days for a refund. No questions asked. To ensure your refund is processed quickly, follow the instructions for the Refund Policy below.
The Money-Back Guarantee is available only on regular size, single unit product purchases. Sample size, product packs, and multi-unit purchases (e.g., Buy 2 Get 1 Free) do not qualify.
Be advised, there is a 25% restocking fee of the original purchase price for any product refund. Shipping and handling charges are non-refundable.
B-Epic has a 30-day refund policy on product purchases. Refunds are only available on regular size, single unit product purchases. Sample size, product packs (i.e., Epic Pack), or multi-unit purchases (e.g., Buy 2 Get 1 Free) do not qualify. Refunds are given based on the original purchase price. Be advised, there is a 25% restocking fee of the original purchase price for any product refund. Shipping and handling charges are non-refundable. The one-time sign-up fee for distributors is also non-refundable.
To be eligible for a refund of a product purchase, you must submit a refund request within 30 days of the original order date. Refunds are only given if this 30-day requirement is met. No exceptions can be made. Please note, some international orders may qualify for a time extension; contact Member Support for details.
To request a refund, submit a Support Ticket via your online B-Epic Back Office. Be sure to include the order number. Once the request is processed, Member Support will provide you with a Return Merchandise Authorization (RMA) number, which needs to be clearly printed on the outside of your return package. To be eligible for a refund, all unused portions of the product must be returned, and the return package must be postmarked within the 30 days of the original order date.
Be advised that we do not accept – nor issue a refund for – any package marked “return to sender” or “refused”. Nor do we accept C.O.D. returns. Shipping charges are not reimbursed unless the return is due to an error on our part (i.e., you received an incorrect or defective item). You are responsible for all costs related to shipping back the product and that it arrives to us without damage. Therefore, we recommend insuring your return package for your protection.
After we receive the return, the refund for the original purchase price will be issued to your E-Wallet account or credit card. Shipping, handling, and any other fees are non-refundable. Be advised that a refund will not be issued until after the returned product is received and processed by the B-Epic Fulfillment Center. Therefore, we recommend you get delivery tracking for your return package, so you have proof that it was shipped and delivered.
Be advised that we will not accept – nor issue a refund for – any packages marked “return to sender” or “refused”. Nor will we accept C.O.D. returns. Return shipping charges will not be compensated for unless the return is a result of our error (i.e., you received an incorrect or defective item). You, as the buyer, are responsible for all costs related to shipping back your product and that it arrives to us without damage. You are advised to insure the return package for your protection and to obtain proof of shipment.
After we receive your return, and it is processed, we will issue the refund for the product price. You will not be reimbursed for the shipping and handling charges or for the one-time Independent Brand Partner activation fee.
If for any reason, you want to exchange the product you ordered for a different one, you can do so as long as the following criteria are met. Be advised, there is a 25% restocking fee of the original purchase price for any product exchange. In order to qualify for an exchange, the product to be returned must be unopened, in new condition, and include all original packaging materials. In addition, you must submit the exchange request within 30 days of the original order date. Please note, some international orders may qualify for a time extension; contact Member Support for details. You are responsible for all costs related to shipping back the product and that it arrives to us without damage. Therefore, we recommend insuring your return package for your protection. The return package must be postmarked within the 30 days of the original order date. Exchanges are only given if all of these requirements are met. No exceptions can be made. To request an exchange, submit a Support Ticket via your online Back Office. Be sure to include the order number.
At B-Epic there is no cost to become a customer. There is a small, one-time non-refundable sign-up fee to become an affiliate/independent distributor (Brand Partner). Both customers and Brand Partners are classified as “Members” and have the option of purchasing products from B-Epic. Brand Partners are also given access to a business system and training materials should they choose to participate in the B-Epic business opportunity. There is no long-term commitment or timeframe in which a customer or Brand Partner must purchase products. Members may cancel their orders at any time and for any reason; follow the instructions below. Moreover, commissions can still be earned by Brand Partners who do not personally purchase product as per the B-Epic Brand Partner Compensation Plan provided on the Site.
In consideration for the products you order from B-Epic, you agree to pay the sums listed at the time such sums are due and owing. All prices are listed in USD. If a member’s credit card is declined for the payment due, the transaction will not go through in our system. B-Epic Member Support will answer any of your billing questions or concerns within 24 hours. Please always contact them first with any issues you may have and be sure to reference the specific order number. Authorization for the Company to provide and bill for the services and products is obtained by way of your electronic signature, credit card authorization, or voice affirmation as sanctioned by the Uniform Electronic Transactions Act and the Electronic Signatures in Global and National Transactions Act.
B-Epic Members have the option to enable a monthly automatic re-order / auto-shipment with their account. You may choose at any time to disable that feature or modify your autoship profile and preferences in your online account / Back Office before the next shipment is processed. Please be advised that you may be charged a 25% restocking fee if cancellation is requested after the order has gone through.
Accounts will be charged at a set time during each month, and the product will be shipped at a set time thereafter. Tracking numbers are available in your online account Order History after the product is shipped. The scheduled dates for processing, account charges, and shipping or account changes are posted in the online Back Office and are subject to change by B-Epic from time-to-time.
You are responsible for ensuring that the information you provide for your billing is valid and complete. It is your responsibly to ensure that your payment for your personal orders goes through. Payments will be verified prior to processing monthly autoship orders. If payment authorization is not obtained by the end of the month’s period, the order will be designated "unprocessed" and will not be included in Commission computation and processing. B-Epic will not be held responsible for Volume shortfalls due to unprocessed orders.
You can voluntarily terminate your account at any time and for any reason in your online back office or by contacting Member Support. The termination is effective immediately, although be advised that processing of the termination request may be delayed until the following month if there is current Volume in the account.
Please be advised that if a Member is in breach of the Contract, he or she cannot voluntarily or unilaterally terminate their account until the longer of: (i) the last day of the renewal period of the Contract, or (ii) the last day of the period equal to the amount of time such Member had been in violation of the Contract prior to the Company’s discovery of the breach, but not to exceed one (1) year. In such a case, the Company may elect any and all available remedies for breach of the Contract pursuant to Section 8, and the Member shall not be entitled to receive any Commissions during such period, as determined by the Company in its sole discretion. A Member may not voluntarily terminate if their account is not in good standing, as may be evidenced by, but not limited to, any of the following conditions: (i) a temporary account; (ii) an account is on hold, in suspension, or in probation; (iii) the account is under investigation, but no formal discipline has taken place; or (iv) notice of intent to terminate has been sent.
Upon termination of the account, all of the Member’s rights in and to the Subscription Program and the Affiliate Business are revoked and terminated. A Member who voluntarily terminates may re-apply for a new account under a new Sponsor no earlier than three (3) months from the date the Company receives notice of the termination. During this three (3) month period, the voluntarily terminated Member is not permitted to participate in any Member Business or have a beneficial interest in any Subscription Program.
We may, in our discretion, require further authorization from purchasers, such as a telephone confirmation of an order and other information necessary for verification. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. If fraud is suspected, we will immediately close the account and confiscate any funds left in the account and/or funds transferred to another account.
Be advised that we handle all chargebacks and reversals as potential cases of fraudulent use of our product offer and/or theft of product. We will immediately close the account and confiscate any funds left in the account and/or funds transferred to another account. In cases where we have provided a product and we have verified that a customer has received a product and/or refused or returned product(s), whether or not they have used the product in any way, possible actions taken by the Company may include filing a complaint with the Internet Crimes Bureau and/or reporting the incident to the appropriate authorities in your local jurisdiction to investigate theft of product and possible mail fraud (which is a Federal Crime). All cases of chargeback requests will be inspected by the Company.
If you choose to claim your online transaction was fraudulent, BE AWARE that all activity and IP address information is captured. This digital proof of whom and where the order was placed will be submitted to the proper authorities. This information may be used in a civil and/or criminal case against a customer if there is fraudulent use or theft of product(s).
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We reserve the right to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.
All B-Epic Brand Partners are held to our Code of Ethics, which include not making disparaging remarks about other brand partners or companies and refraining from any fraudulent activities, illegal product or income claims, providing misleading information on company forms, cross-recruiting, and any other actions deemed harmful to the Company. B-Epic affiliates/independent distributors are required to disclose that they are an “Independent Brand Partner” on all marketing materials. All marketing materials must be approved by B-Epic Corporate. Use of the "B-Epic" and “BEPIC” company name is not allowed in Brand Partner email addresses or third-party marketing websites. Any violations of Code of Ethics may result in the suspension or termination.
In order to protect our Members and ensure the long-term growth and success of B-Epic, we maintain a ZERO tolerance policy towards the sending of spam. Spam email is defined as Unsolicited Commercial Email (UCE). B-Epic neither condones nor tolerates the sending of unsolicited or spam email by its affiliates/independent distributors. You are solely responsible for email sent on your behalf.
In the event that you send spam email to people without their permission, you risk immediate and permanent termination of your B-Epic account and forfeiture of all contacts and commissions in that account.
As a B-Epic Brand Partner, you understand and acknowledge all the following:
It is illegal to forge B-Epic information and headers in emails and it is illegal to neglect to include a valid unsubscribe link in any emails sent out. Anyone found doing so will have their B-Epic account terminated.
All B-Epic Brand Partners are required to download from their Back Office the list of email addresses that have generated a complaint and permanently remove them from their database. If we receive a complaint from the same email address as a previous complaint from an email that was sent more than a week after the original complaint was filed, B-Epic has the right to terminate your account.
B-Epic does not allow traffic from traffic exchange websites or other low-quality traffic sources. Any affiliate/independent distributor who has what B-Epic considers by its discretion an abnormally low conversion rate from hits to their landing pages may have their websites deactivated and/or their B-Epic account terminated.
B-Epic will immediately and permanently terminate your account and suspend all future commissions for violating these policies. You will not be eligible for a refund if you are terminated for violating these policies. We also reserve the right to take legal action against any Member found violating this policy.
THE PRODUCTS AND THE CLAIMS MADE ABOUT SPECIFIC PRODUCTS ON OR THROUGH THE SITE AND COMPANY HAVE NOT BEEN EVALUATED BY THE U.S. FOOD AND DRUG ADMINISTRATION. THE PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR MEDICAL CONDITION. All information provided is for informational purposes only and is not intended as a substitute for informed medical advice or care or any information contained on or in any product label or packaging. You should not use the information on the Site or provided by the Company for diagnosis or treatment of any health problem. You are advised to consult your healthcare provider before using any health supplement.
THE COMPANY IS NOT A COVERED ENTITY FOR PURPOSES OF THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (“HIPAA”), NOR IS THE INFORMATION PROVIDED BY YOU TO COMPANY CONSIDERED PROTECTED HEALTH INFORMATION UNDER HIPAA. AS SUCH, THE ADDITIONAL PRIVACY AND SECURITY PROTECTIONS AFFORDED TO CONSUMERS/PATIENTS UNDER HIPAA ARE NOT CONTEMPLATED BY, NOR CONTAINED WITHIN, THE AGREEMENT.
Testimonials on the Site and in other Company literature and communications are unverified results that have been forwarded by the users to the manufacturers and/or major affiliates/independent distributors of the product or service, and may not reflect the typical purchaser’s experience, may not apply to the average person, and are not intended to represent or guarantee that anyone will achieve the same or similar results. Every person’s physiology and health-related habits are unique, and results vary from person to person. You understand that it is possible that even with perfect use of the product, you will not achieve the results described in testimonials. They are meant to be a showcase of the best results the product has produced and should not be taken as the results a typical user will get. Testimonials are not intended to recommend any health supplement as a drug, as a diagnosis for specific illnesses or conditions, nor as a product to eliminate diseases or other medical conditions or complications. Company makes no medical claims as to the benefits of any products to improve medical conditions. The individuals who provided testimonials for this website may have been compensated with free products. The testimonials displayed are verbatim except for grammatical or typing error corrections. Some testimonials may have been edited for clarity or shortened to omit extraneous information.
B-Epic affiliates/independent distributors may participate in our pay plan program and earn commissions as outlined in the B-Epic Brand Partner Compensation Plan provided on the Site. All affiliates/independent distributors understand before joining or purchasing any product that there are NO guaranteed earnings. Moreover, all income information on the Site and/or from the Company is provided only to explain how the pay plan works.
Affiliates/independent distributors should not participate in the B-Epic business opportunity under the expectation of earning income if they are not planning to refer others to the products and/or business opportunity. Although it is possible, neither the Company, nor its affiliates/independent distributors, can guarantee you will make a profit simply by signing up as an affiliate/independent distributor. It is possible that you will NOT earn any income as an affiliate/independent distributor of B-Epic.
Moreover, the Company cannot guarantee that affiliates/independent distributors will earn income by implementing the training materials provided. Such materials are provided for educational purposes only.
Brand Partners are independent contractors and responsible for paying taxes pertaining to their B-Epic business.
We have attempted to ensure that the information on the Site and other Company literature is complete and accurate; however, this information may contain typographical errors, pricing errors, and other errors or inaccuracies. We assume no responsibility for such errors and omissions, and reserve the right to: (i) revoke any offer stated on the Site or in Company literature; (ii) correct any errors, inaccuracies, or omissions; and (iii) make changes to prices, content, promotions, product descriptions or specifications, or other information on the Site or in Company literature.
We may amend the Agreement from time to time in our sole discretion without specific notice. The latest Agreement will be posted on the Site, and you should review the Agreement prior to using the Site or Company services or products. By your continued use of the Site and/or continued receipt of Company services and products, you hereby agree to comply with, and be bound by, all of the terms and conditions contained within the Agreement effective at that time. Therefore, you should regularly check this page for update and/or changes.
You agree to indemnify, defend, and hold harmless the Company, its subsidiaries, its affiliates, and each of their respective members, officers, directors, employees, agents, co-branders, content licensors and/or other partners, employees, and advertising partners from and against any and all claims, demands, losses, damages, expenses, and costs, including reasonable attorney fees, whatsoever that any third party may make due to or arising out of content you submit, post to, or transmit through the service; your use of or connection to the service and products (including any activity related to your account, including negligent or wrongful conduct by you or any other person accessing the Site using your account or using Company services and products); your violations of the Agreement (whether alleged or otherwise); or your violation of any rights of another, whether direct or indirect (including without limitation claims for misrepresentation or malpractice).
YOUR USE OF THE SITE AND COMPANY SERVICES AND PRODUCTS IS AT YOUR SOLE RISK. THE PRODUCTS AND/OR SERVICES OFFERED ON THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ALL WARRANTIES OF EVERY KIND, WHETHER EXPRESS OR IMPLIED, ARE DISCLAIMED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND/OR FIT FOR A PARTICULAR PURPOSE. In particular, but not as a limitation thereof, the Company makes no warranty that the Site, the products and/or any other products and/or services offered on the Site and/or from the Company: (i) will meet your requirements; (ii) will be uninterrupted, timely, secure, or error-free or that defects will be corrected; (iii) will be free of viruses or other harmful components; (iv) will have security methods employed that will be sufficient against interference with your use of the website or against infringement; (v) will result in any specific outcome; and/or (vi) will be accurate or reliable. The Site, the products and/or any other products and/or services offered on the Site and/or from the Company may contain bugs, errors, problems, or other limitations. The Company is not liable for the availability of the underlying internet connection associated with the website. No advice or information, whether oral or written, obtained by you from the Company or otherwise through or from the Site shall create any warranty not expressly stated in the Agreement.
The website disclaims any responsibility for the accuracy of the content of this website. Visitors assume all the risk of viewing, reading, using, or relying upon this information. Unless you have otherwise formed an express contract to the contrary with the website, you have no right to rely on any information contained herein as accurate. The website makes no such warranty.
Google Translate has been activated on this Site for the convenience of website visitors who do not read English. Google Translate is a literal translation that may or may not represent the accurate content of the webpage or attached materials. Be advised that Google Translate’s translation should not be considered exact and in some cases may include incorrect or even offensive language. Accordingly, the Company does not warrant the accuracy or reliability of any of its webpages and materials translated by Google Translate.
The website assumes no responsibility for damage to computers or software of the visitor or any person the visitor subsequently communicates with from corrupting code or data that is inadvertently passed to the visitor's computer from interacting with this website or its contents. Again, visitor views and interacts with this site, or banners or pop-ups or advertising displayed thereon, at his own risk. Moreover, visitor downloads information from this site at their own risk. Website makes no warranty that downloads are free of corrupting computer codes, including, but not limited to, viruses and worms.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT COMPANY SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL AND/OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT PERMISSIBLE BY LAW FOR: (i) the use or the inability to use the Site, the products, and/or any other products and/or services offered on the Site and/or from the Company; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, content, and/or any other products purchased or obtained from or through the Site and/or from the Company; (iii) the failure to realize any specific result from use of the product; and (iv) any other matter relating to the website, the products, and/or any other products and/or services offered on the Site and/or from the Company. This limitation applies to all causes of action, in the aggregate including, but not limited to, breach of contract, breach of warranty, negligence, strict liability, misrepresentation, and any and all other torts. You hereby release the Company from any and all obligations, liabilities, and claims in excess of the limitations stated herein. If applicable law does not permit such limitation, the maximum liability of the Company to you under any and all circumstances will be the amount you paid for the products ordered and paid for on the Site and/or from the Company. No action, regardless of form, arising out of your use of the Site, the products, and/or any other products and/or services offered on the Site and/or from the Company may be brought by you more than one (1) year following the event which gave rise to the cause of action. The negation of damages set forth above is a fundamental element of the basis of the bargain between you and the Company. Access to the Site and/or the services and products would not be provided to you without such limitations. Some jurisdictions do not allow certain limitations on liability and in such jurisdictions company liability shall be limited to the maximum extent permitted by law.
All newsletters, logos, page headers, custom graphics, and icons are trademarks and/or service marks owned by the Company. All other trademarks, product names, company names, and logos appearing on the Site are the property of their respective owners. The Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights; and these rights are valid and protected in all forms, media, and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the United States copyright laws, and the Company owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. All rights to such Content are reserved to their respective copyright owners. Except as permitted by the fair use privilege under United States copyright laws, you may not upload, post, reproduce, or distribute in any way the Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. Any other use of the Content available on our Site, including reproduction for purposes other than as noted above, modification, distribution, replication, commercial, or other use, without our prior written permission, is strictly prohibited.